Terms and Conditions

Terms & Conditions

1. Scope

These Terms & Conditions apply to all purchases made through the Picktoo online store.

Business Name: Picktoo
Business Hours: Monday – Saturday (9:00 AM – 5:00 PM EST)

By accessing our website or placing an order, you agree to be bound by these Terms & Conditions. If you do not agree with these terms, please do not use our website or place an order.

2. Order Acceptance

Product listings on our website are invitations to purchase and do not constitute a legally binding offer.

Your order is submitted when you complete the checkout process. An order becomes accepted when we send you an order confirmation email or dispatch the order, subject to product availability and our acceptance of the order.

We reserve the right to cancel or refuse an order where necessary, including in cases of suspected fraud, pricing errors, product unavailability, or other legitimate business reasons. If we cancel an order after payment has been received, the applicable payment will be refunded.

3. Prices & Payment

All prices are displayed in USD unless otherwise stated.
Taxes are included or calculated where applicable based on the customer's location and applicable law.
Visa and Mastercard debit or credit cards are accepted through our payment processing system.
Available payment methods are displayed during checkout before the order is submitted.
Payment must be successfully completed before order processing begins.
Prices and product availability may change without prior notice.

Payment information is processed through the applicable payment service provider. Picktoo does not intentionally store complete payment card information on its own systems.

4. Delivery

Orders are shipped to the delivery address provided during checkout.

Customers are responsible for providing accurate and complete shipping information.
Delivery times depend on the destination, selected shipping method, product availability, and shipping carrier.
Estimated delivery dates are not guaranteed unless expressly stated otherwise.
Customers will be notified when significant delays or shipping issues become known to us.

Picktoo is not responsible for delays caused by circumstances outside our reasonable control, including carrier delays, severe weather, natural disasters, government restrictions, customs delays, or other unforeseen events.

5. Shipping Costs & Customs

Shipping charges, where applicable, are displayed during checkout before payment is completed.

For international orders, customers may be responsible for customs duties, import taxes, brokerage fees, or other government charges imposed by the destination country. These charges are generally not included in the product or shipping price unless expressly stated.

6. 30-Day Return Policy

We want you to be satisfied with your purchase. Subject to the conditions below and applicable consumer protection laws, eligible products may be returned within 30 days of delivery.

Returns must be requested within 30 days of delivery.
Please contact our customer support team before returning any product.
Items should be unused and in their original condition.
Products should be returned with original packaging and accessories where reasonably possible.
Approved refunds will be processed after the returned product has been received and inspected.
Refunds generally cover the purchase price of the returned item and eligible shipping charges as required by our return policy or applicable law.

7. Return Conditions

Products must be unused and in resalable condition unless the return is due to a defect or incorrect item.

Original packaging is recommended and may be required where reasonably necessary to protect the product during return shipping.

Return shipping costs may apply unless the item is defective, damaged, incorrect, or applicable law requires otherwise.

Some products may be non-returnable where permitted by law, including products that are personalized, perishable, or otherwise unsuitable for return.

If a returned product does not meet the applicable return requirements, we may be unable to issue a full refund, except where otherwise required by law.

8. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or contains an incorrect item, please contact us as soon as reasonably possible with your order details and, where appropriate, photographs of the issue.

Depending on the circumstances and applicable consumer protection laws, Picktoo may provide a replacement, repair, refund, or other appropriate remedy.

9. Warranty

Where a product is covered by a manufacturer's warranty or other applicable warranty, the terms of that warranty may apply in addition to your rights under applicable consumer protection laws.

Nothing in these Terms & Conditions is intended to exclude or limit any rights or remedies that cannot legally be excluded or limited.

10. Liability

To the maximum extent permitted by applicable law, Picktoo shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our website or products.

Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by law, including liability for fraud, intentional misconduct, or other liability that cannot legally be excluded or limited.

11. Privacy

Personal information collected through our website is handled in accordance with our Privacy Policy and applicable privacy regulations.

12. Website Use

You agree to use the Picktoo website only for lawful purposes. You must not misuse the website, attempt to gain unauthorized access, interfere with its operation, introduce malicious software, or engage in fraudulent activity.

We reserve the right to restrict or suspend access to the website where reasonably necessary to protect our business, customers, website, or other users.

13. Intellectual Property

Unless otherwise stated, the content of the Picktoo website, including text, graphics, logos, images, product descriptions, designs, and other materials, is owned by or licensed to Picktoo and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or commercially use our website content without prior written permission, except where permitted by law.

14. Governing Law

These Terms & Conditions are governed by the applicable laws of the United States and, where applicable, the laws of the State of Illinois.

Nothing in these Terms & Conditions is intended to restrict or remove mandatory consumer rights or legal protections that apply to you.

15. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our business, services, policies, or applicable legal requirements.

Updated terms will be posted on this page. Your continued use of the website or placement of orders after an update constitutes acceptance of the revised terms to the extent permitted by law.

Last Updated: August 14, 2026