Shipping Policy

At Picktoo, we are committed to providing fast, secure, and reliable shipping. This Shipping Policy explains our order processing times, delivery estimates, shipping costs, tracking, cancellations, and other important shipping information.

1. Order Processing

Processing Time: 2–3 Business Days
Business Days: Monday – Saturday
Order Cut-off Time: 5:00 PM EST

Orders placed after the cut-off time, on weekends, or on holidays may be processed on the next available business day.

Processing times may vary during holidays, promotional periods, or periods of unusually high order volume.

2. Shipping Time

Estimated Delivery Time: 8–11 working days
Delivery Time: 8–11 working days
Current Delivery Area: United States

Standard shipping delivery time is 8–11 working days.

This delivery timeframe includes the applicable shipping transit period. Delivery estimates are provided for guidance and may vary due to weather, carrier delays, holidays, incorrect address information, or other circumstances outside our reasonable control.

3. Shipping Cost

Standard Shipping: $15.00 USD

Available shipping carriers may include USPS, UPS, FedEx, DHL, or other reliable delivery partners.

The shipping method and carrier may vary depending on the destination, package size, availability, and other fulfillment considerations.

4. Tracking

A shipping confirmation email will be sent after your order has been dispatched.
A tracking number will be provided when available.
Tracking information may take approximately 24–48 hours to become active after dispatch.
You can use the tracking information provided in your shipping confirmation to monitor your delivery.

If your tracking information has not updated for an extended period, please contact our support team for assistance.

5. Order Changes & Cancellation

Address changes may be requested within 12 hours of placing the order.
Orders may be cancelled before they enter the shipping process.
Once an order has been shipped, cancellation cannot be guaranteed.
If an order has already entered fulfillment or shipping, additional options may be available under our Return & Refund Policy.
Our support team aims to respond to customer requests within 24 hours during business hours.

Please contact us as soon as possible if you need to change or cancel an order.

6. Returns & Exchanges

Eligible products may be returned within 30 days of delivery.
Returned items should generally be unused and in their original condition.
Return shipping arrangements depend on the reason for the return.
Damaged, defective, or incorrect items may qualify for a replacement or refund.

For complete information about eligibility, return conditions, and refunds, please refer to our Return & Refund Policy.

7. Customs & Taxes

Our current standard shipping service is available within the United States.

If international shipping becomes available in the future, customers may be responsible for customs duties, VAT, import taxes, brokerage fees, or other charges imposed by the destination country.

8. Incorrect or Incomplete Address

Please carefully review your shipping information before completing your order.

If a package is returned because of an incorrect, incomplete, or undeliverable address, we will contact you to determine the available reshipping or refund options. Additional shipping charges may apply for reshipment where permitted.

9. Lost or Delayed Packages

If your package appears to be lost or significantly delayed, please contact our support team with your order number and tracking information.

We will work with the applicable shipping carrier to investigate the shipment and determine the appropriate next steps.

10. Delivery Issues

If your order shows as delivered but you have not received it, please first check with household members, neighbors, building management, and the delivery location provided at checkout.

If the package still cannot be located, contact us as soon as possible so we can assist with the available carrier investigation process.

11. Policy Updates

Picktoo may update this Shipping Policy from time to time to reflect changes to our shipping services, carriers, delivery areas, or business practices.

Any updates will be posted on this page with the latest revision date.