Return and Refund Policy

Return & Refund Policy

At Picktoo, customer satisfaction is our priority. We want you to have a simple, transparent, and hassle-free shopping experience. This Return & Refund Policy explains the conditions and process for returning eligible products and requesting refunds.

1. Overview

This Return & Refund Policy applies to eligible orders purchased through the Picktoo online store and delivered within the United States.

By placing an order with Picktoo, you acknowledge and agree to the terms outlined in this policy, subject to any rights and protections provided by applicable federal and state law.

2. 30-Day Return Policy

Eligible products may be returned within 30 days of delivery, provided the following conditions are met:

The return request is submitted within 30 days of delivery.
The item is unused, unassembled, and undamaged.
The product is returned in its original packaging where reasonably possible.
The product is in suitable condition for resale, unless the return is due to a defect, damage, or incorrect item.
The return has been approved by our customer support team before the product is shipped back.

Approved returns should be shipped within the timeframe provided by our support team.

3. Non-Returnable Items

Certain items may not be eligible for return, including:

Used, altered, or damaged products where the damage was caused after delivery.
Personalized or custom-made items.
Gift wrapping or additional service charges.
Products returned without prior approval.
Items that are otherwise non-returnable under applicable law.

These limitations do not affect your legal rights if an item arrives damaged, defective, incorrect, or otherwise does not conform to the applicable purchase agreement.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or contains an incorrect item, please contact our support team as soon as reasonably possible.

To help us resolve the issue quickly, please provide:

Your order number.
Clear photographs or a short video showing the issue.
A brief description of the problem.
Any other information reasonably requested by our support team.

Depending on the circumstances, Picktoo may provide a replacement, repair, refund, or another appropriate remedy in accordance with applicable federal and state law.

5. Return Shipping

Damaged, Defective, or Incorrect Item: Picktoo may provide a prepaid return shipping label where applicable.
Customer Change of Mind: The customer may be responsible for return shipping costs unless otherwise stated or required by law.
Return shipping instructions will be provided after the return request has been reviewed and approved.

6. How to Return an Item

Contact our customer support team with your order number.
Explain the reason for the return.
Provide photos or other requested information when applicable.
Wait for return approval and shipping instructions.
Pack the product securely to help prevent damage during transit.
Attach the provided return label if applicable.
Ship the package according to the instructions provided by our support team.

Please do not send a return to our business address unless our support team specifically instructs you to do so.

7. Refund Process

Returned products may be inspected after they are received.

Approved refunds are generally processed within 10 business days after the return has been received and approved.

Refunds are issued to the original payment method whenever possible.
Your bank or payment provider may require additional processing time before the refund appears in your account.

The final refund amount may depend on the reason for the return, the condition of the product, applicable shipping charges, and applicable law.

8. Exchanges and Replacements

Where appropriate and subject to product availability, Picktoo may offer an exchange or replacement instead of a refund.

If the requested replacement is unavailable, we may provide a refund or another appropriate solution.

9. Customer Responsibility

Customers are responsible for ensuring that returned products are securely packaged and shipped according to the instructions provided by Picktoo.

We recommend keeping your return shipping receipt and tracking information until the return has been successfully processed.

10. Consumer Rights

This policy does not limit or exclude any mandatory consumer rights or legal protections that apply to you under applicable federal or state law in the United States.

If a product is defective, damaged, incorrectly supplied, or otherwise fails to meet legally required standards, you may have additional rights and remedies under applicable law.

11. Policy Updates

Picktoo may update this Return & Refund Policy from time to time to reflect changes to our business practices, services, or applicable legal requirements.

Any updates will be posted on this page with the latest revision date.