1. Delivery Policy

1.1 Order Processing
Once your order is placed and payment is confirmed (including Cash on Delivery), our team will process your order within 1–2 business days.

1.2 Shipping & Delivery Time
We aim to deliver all orders within Pakistan as follows:

  • 🚚 Major cities: 2–5 business days

  • 🚚 Smaller towns / remote areas: 5–8 business days
    Delivery times may vary slightly during peak seasons, holidays, or exceptional situations.

1.3 Shipping Charges
Shipping charges:

  • Are displayed at checkout before you confirm your order.

  • May be free on certain promotions or minimum cart value offers, as advertised on the website.

1.4 Delivery Partners & Tracking
We use reliable courier partners to ensure safe delivery.
Once your order is dispatched, you will receive tracking information via SMS or email (if available).

1.5 Delivery Issues
Please ensure your delivery address and phone number are correct. If the courier cannot reach you at the delivery address, the package may be returned to us. Extra charges may apply for re-delivery.

2. Return & Refund Policy

2.1 Return Window
Customers may request a return, exchange, or refund within 7 days of receiving the product.

2.2 Return Eligibility
To be eligible for a return or exchange:

  • The product must be unused, unworn, and undamaged.

  • Original packaging, tags, accessories, and receipts must be included.

  • Products must match the original condition delivered.

2.3 Non-Returnable Items
Certain items may not be eligible for return, including:

  • Items that are used, washed, or altered;

  • Products without original packaging or tags;

  • Hygiene or perishable items (if applicable).

2.4 Defective, Incorrect, or Damaged Items
If you receive a defective or incorrect item, please contact our support within 24–48 hours of delivery and provide photo/video proof.
Upon verification, we will arrange:

  • 📦 Replacement
    OR

  • 💰 Full refund (including shipping cost if error is on our side)

2.5 Change of Mind Returns
For returns due to change of mind (not product fault):

  • You may return the product within 7 days, but return shipping costs will be borne by the customer.

  • Refund will be processed after inspection of the returned item.

2.6 Refund Processing
Once we receive and inspect the returned product:

  • Approved refunds are processed within 7–10 business days.

  • Refunds are issued via original payment method (bank transfer, wallet, or account used at checkout).

3. How to Initiate a Return/Refund

To start a return or refund:

  1. Contact us via email or WhatsApp within the return window.

  2. Provide your Order ID, photos (if required), and reason for return.

  3. Our support team will guide you through the return process and next steps.

📩 Email: info@picktoo.store
📱 WhatsApp: ++92 344 4359947